Order & Delivery

 

HOW TO ORDER?
  1. Choose the product(s) you want to order.
  2. Place the product(s) in your shopping cart by clicking "Buy".
  3. In the shopping cart you have the options "CONTINUE SHOPPING","UPDATE CART" or "CHECK OUT". If you are satisfied with your order click the "CHECKOUT" button. 
  4. Fill in your personal data. If you have an account log in and we will fill in your personal data. Choose your delivery and payment options and complete your order by clicking "COMPLETE ORDER". 

 

WHAT IS THE DELIVERY TIME FOR MY ORDER?

When you complete your order successfully we ship your product the same day (only orders placed before 15.00 hours and only on workdays). The delivery time is depending on the country of delivery. We categorize three different delivery-zones.

  • The Netherlands: 2 - 7 days, due to the busy period delivery can take longer
  • Europe: 5 - 10 days, due to the busy period delivery can take longer
  • International: 10 - 14 days, due to the busy period delivery can take longer

 

WHAT ARE THE SHIPPING COSTS?

We separate our shipping costs in 4 different categories, We provide free shopping for our Dutch customers, providing that the order value is above €100,-

CATEGORY 1: FREE SHIPMENT (PROVIDING ORDER VALUE ABOVE €100,-)

  • The Netherlands

CATEGORY 3: SHIPPING COSTS €10,-

  • Denmark (excl. Greenland & Faeröer Islands)
  • France (excl. Andorra)
  • Italy (excl. San Marino & Vatican City)
  • Luxemburg
  • Austria

CATEGORY 2: SHIPPING COSTS €5,-

  • Belgium
  • Germany
  • United Kingdom

CATEGORY 4: SHIPPING COSTS €15,-

  • Other countries

Keep in mind that international orders outside the EU our prices are excluding custom fees and all additional taxes. We cannot be held responsible for additional costs.
 
I HAVE ORDERED, CAN I TRACE MY ORDER?

Sure! When we ship your order you will receive an email with a personal Track& Trace-code. With this 'secret' code you can trace your order online/by phone/by tablet.

CAN I CANCEL OR CHANGE MY ORDER?

It isn't possible to change or cancel an order. But you can return your order within 14 days. See our return procedure for more details.

I WANT TO PLACE AN ORDER BUT I CANNOT SELECT MY COUNTRY, WHAT TO DO?

We send our products to a select number of countries. Is the country where you want to receive your order not in the list? Please contact us and sent an email to [email protected].